dLocal Launches Chargeback Protector to Safeguard Global Merchants Against Payments Fraud

3 min. read

Global merchants can now be automatically reimbursed for disputed payments and associated fees

Montevideo, Uruguay, June 16, 2020 – dLocal, an award-winning fintech company that specializes in cross-border payments for emerging markets, today announced the launch of Chargeback Protector, a new service that works in tandem with dLocal Defense, a fraud-detection module that identifies and addresses fraud in real-time.

A chargeback occurs when a business has to repay a payment following a cardholder’s claim that a purchase made on their card was fraudulent. Under the new service, dLocal assumes the chargeback risk and guarantees merchants free fraudulent chargebacks in exchange for a localized, customized fee.

Both services aim to help merchants achieve lower and more-predictable risk management costs.

“Chargeback Protector helps merchants maximize conversions, boost revenues, and penetrate markets that would otherwise carry a higher risk of chargebacks. This is particularly vital at the moment because the pandemic has increased the amount of chargebacks for merchants,” said Bruno Spagnuolo, Head of Fraud Prevention at dLocal. “This solution eases one of the biggest concerns for both merchants and end-users, enabling a more pleasant, seamless, and efficient e-commerce experience for all stakeholders.”

Key benefits for dLocal merchant clients that use Chargeback Protector include:

Chargeback Protector is built on dLocal Defense, a proprietary, localized fraud-detection module, which leverages machine learning technology to continuously monitor, identify and address fraud in real-time, across markets. dLocal Defense is built on years of payments processing experience in a given country, and continuously being updated by its machine learning model.

Chargeback Protector is available to existing and new clients as an add-on feature to dLocal’s core payments platform. Defense is already included in dLocal’s core payments platform and doesn’t carry any additional fee for clients.

So while dLocal reimburses its merchants for every chargeback via Chargeback Protector, the company, through its Defense module, facilitates frictionless transactions for legitimate payments, continuously optimizes conversion rates and increases sales for its merchants while monitoring for fraudulent transactions.

About dLocal

dLocal (https://dlocal.com) is the only 360 payments platform designed to handle mass online payments in Latin America and other emerging countries across APAC, the Middle East and Africa. With dLocal’s single API platform, there is no need to manage separate payin and payout processors, set-up numerous local entities, integrate dozens of isolated acquirers and payment methods, worry about stranded funds overseas, nor undergo heavy operational burdens. By operating as the merchant’s local payments processor in each country, dLocal makes it simple for online companies to reach 2.3 billion digitally-savvy consumers in today’s fastest-growing markets.

Over 450 global e-commerce retailers, SaaS companies, online travel providers, and marketplaces rely on dLocal to accept over 300 locally-relevant payment methods, as well as issue millions of payments to their contractors, agents, and sellers in growth markets around the world. Some of dLocal’s customers include Avast, Banggood, Booking.com, Constant Contact, Didi, DropBox, GoDaddy, MailChimp, TripAdvisor, Uber, and Wikimedia. Visit dlocal.com for more information.

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